Please contact us directly at Contact Us if you would like a refund and we will deal with your inquiry urgently. Please kindly note we will need a copy of your phone bill with details of the telephone call, numbers, time and date.
You will also when available be able to find the local rate and free phone numbers. These are 01 and 02 numbers. Just to not a number beginning with 08 is likely to cost 5 pence per minute plus your network providers access charge. 01 and 02 phone numbers are likely to call within your talk plan so it's worth checking with your phone provider.